Case Study BA Essay Example | Topics and Well Written Essays - 2000 words

Case Study BA - Essay ExampleFew widely cognise facts about the terminal 5 areInformation Systems employed by BAA seems to have compound great ideas but they forgot to actually implement the ideas. They had ample car parks and had segregated car lay spaces for universal and staff but people and staff could not find the car parks and dog-tired lot of time trying to look for parking spaces. The problem being, the details of parking spaces (no. of slots, in use, revoke etc.) were not updated in the information system database and were not displayed at appropriate places for people to see. One of the biggest faults in their system was that the staff at baggage handling and sorting section were not able to logarithm on to their computers. This affected both incoming and outgoing baggage. The security checkpoints were not updated to the staff. There were no maps or location guidelines. Search facility was not ready for both staff and passengers.As far as the methodical preparations f or terminal 5 are concerned, BA Authority did have some Information Systems in place. However, the Information System was highly ineffective. The reasons for it being ineffective may be incompetent people in the IT management team, lack of exposure of IT engineers with regard to such a large scale implementation as was terminal 5 of Heathrow airport or every other. The ineffectiveness of the Information Systems can be agnize due to the following problems that occurred in terminal 5 on the very first day of its opening. motorcar Parks and parking spaces were not well managed. No software was employed to keep track of serious and available parking spaces. De ratifyated car parks for staff were not available and there were no sign board or any other means to locate the car parks due to which public and the staff spent lot of time looking for parking spaces.There was no signage at any place in the terminal. The terminal should have been equipped with monitors displaying the map of